Yes. A valid, unexpired prescription from an SVS Vision doctor is required to order contact lenses. You can view your current prescriptions on the My Account > Prescriptions page.
Q.
How long does my prescription last?
A.
Under federal law, your prescription is valid for a minimum of one year, and up to two years depending on the state in which your eye care provider is located.
Q.
Can I use my eyeglass prescription to order my contacts?
A.
Unfortunately, eyeglass prescriptions differ from contact lens prescriptions. To receive a valid contact lens prescription, please contact your nearest SVS Vision location.
Q.
Can I purchase online if I have an outside provided prescription?
A.
Not at this time. Only existing SVS Vision patients with a valid, unexpired prescription can purchase using this site.
Q.
Do I need to know my prescription to order?
A.
Even though your prescription will populate from our proprietary systems, we do suggest that you verify your information before placing your order.
Q.
How do I order if I have different scripts for my left and right eye?
A.
Once you log in, our system will direct you to add them one at a time. After you add the first prescribed lens to your cart, you will be directed to add the second lens.
Q.
What happens if my prescription is not updated online?
A.
Please call our Customer Care department for assistance.
Q.
Can I get colored contacts?
A.
Yes. Colored contact lenses can only be prescribed by a doctor, so please contact your nearest SVS Vision location to schedule an appointment.
Q.
Do you offer trial lenses?
A.
Trial contact lenses are for diagnostic purposes only. If you are interested in obtaining a prescription for contact lenses, please contact your nearest SVS Vision office or click here to schedule an appointment.
Please follow the care instructions inside the box or provided by your doctor.
Q.
How long can I wear my contact lenses?
A.
Recommended wear schedules are different per brand of contact lenses. Please visit our product page and/or consult your eye doctor for more information.
Q.
Can I sleep in my contacts?
A.
Some contact lenses are specifically designed for wearing at night, but not all of them. Consult your eye doctor for specific wearing instructions.
Q.
Am I able to order gas permeable contacts on the website?
Prescriptions for existing SVS Vision patients are verified through our proprietary system.
Q.
Can I place orders for multiple customers, i.e. for my entire family?
A.
Yes. As long as the prescriptions for each product appear in your account, orders may be placed for multiple customers at once (e.g. you may make purchases for yourself and for your dependents at the same time).
Q.
Do I need a prescription to order?
A.
Yes. A valid, unexpired prescription from an SVS Vision doctor is required to order contact lenses. You can view your current prescriptions on the My Account > Prescriptions page.
Q.
How do I order if I have different scripts for my left and right eye?
A.
Once you log in, our system will direct you to add them one at a time. After you add the first prescribed lens to your cart, you will be directed to add the second lens.
Q.
Do you offer trial lenses?
A.
Trial contact lenses are for diagnostic purposes only. If you are interested in obtaining a prescription for contact lenses, please contact your nearest SVS Vision office or click here to schedule an appointment.
Can I place orders for multiple customers, i.e. for my entire family?
A.
Yes. As long as the prescriptions for each product appear in your account, orders may be placed for multiple customers at once (e.g. you may make purchases for yourself and for your dependents at the same time).
Q.
How do I place an order?
A.
After you log in to your account, you will be directed to the My Account > Prescriptions page, where you can view your current active prescriptions. You even have the option to order directly from there.
Simply create or log in to your account, and then you will be directed to My Account > Prescriptions page. On this page you can view your current active prescriptions and order directly from there.
Q.
How can I track my order?
A.
Please visit the My Account> Orders page to find the order you’d like to track, and then click the ‘Track’ link to access shipping updates and tracking details.
Q.
How can I place an online return/exchange?
A.
Simply log in to your account and visit the My Account> Orders page. You can submit for a return there! Please note, all returns and exchanges must be done within the first 45 days of receiving your product. Please ensure the boxes are being returned unopened and unmarked. If you are not happy with the product prescribed by your doctor, please discontinue use and contact your doctor immediately.
Q.
How can I place an in-office return?
A.
Please visit your nearest SVS location for assistance. All returns and or exchanges must be done within 45 days of receiving your product. Click here to find your nearest SVS Vision location.
Q.
How do I use a promotional code?
A.
Simply enter the promotional code on the checkout screen when prompted. Our system will do the rest.
Q.
Can I use FSA?
A.
Yes. When prompted to enter your card information, please input your FSA card information.
Q.
What credit cards do you accept?
A.
We accept MasterCard, Visa, Discover, and American Express.
Q.
When will my credit card be charged?
A.
Once your order is placed, your credit card will be charged.
Q.
How is sales tax charged?
A.
Sales tax is computed and applied based on the final destination of the shipment.
Q.
How can I view my online receipt and/or order history?
A.
Please sign in to your account and then go to the My Account> Orders page.
Q.
Am I able to see my in-store purchases online?
A.
Once you register your account online for the SVS Contact Lens Store, any order you place online or in store going forward will be linked to your account and accessible on the My Account> Orders page. If you have any questions on past purchases before your account was registered online, please contact our Customer Care Department.
Q.
Is my credit card information secure?
A.
Yes. All credit card information is encrypted and submitted through a secure server. SVS Vision does not store credit card information, per PCI DSS compliance.
Q.
Is my credit card information secure?
A.
Yes. All credit card information is encrypted and submitted through a secure server. SVS Vision does not store credit card information, per PCI DSS compliance.
Simply enter the promotional code on the checkout screen when prompted. Our system will do the rest.
Q.
Can I use FSA?
A.
Yes. When prompted to enter your card information, please input your FSA card information.
Q.
Do you accept vision insurance for online orders?
A.
Yes. We accept VSP, EyeMed, Davis Vision, Superior Vision and Single Vision Solution insurance.
Q.
Do online orders qualify for manufacturer rebates and promotions?
A.
Yes, rebates are available for qualifying purchases online. Patients can see the most current mail-in rebates when selecting their prescribed brand of contact lenses. Or, you can also view our Rebates page to find products with available rebates and view correlating Manufacturer policies.
Q.
How do I qualify for a rebate?
A.
To qualify for a manufacturer's rebate, you must be a current SVS Vision patient and meet the purchase requirements of the manufacturer’s policy. Please view our Rebates page to find products with available rebates and view correlating Manufacturer policies.
Q.
How can I track my order?
A.
Please visit the My Account> Orders page to find the order you’d like to track, and then click the ‘Track’ link to access shipping updates and tracking details.
At this time, only standard ground shipping is available
Q.
How much is shipping?
A.
Free shipping with an annual supply order!
Q.
Where do you ship?
A.
Currently, we ship to the US and all APO/FPO/DPO US military locations. For assistance placing an international order, please contact your nearest SVS Vision location.
Q.
How long does it take for my order to ship?
A.
Standard delivery is approximately three to five business days. Custom lenses may take longer.
Q.
What happens if my prescription is not updated online?
Can I place orders for multiple customers, i.e. for my entire family?
A.
Yes. As long as the prescriptions for each product appear in your account, orders may be placed for multiple customers at once (e.g. you may make purchases for yourself and for your dependents at the same time).
Q.
How can I view my online receipt and/or order history?
A.
Please sign in to your account and then go to the My Account> Orders page.
Q.
Am I able to see my in-store purchases online?
A.
Once you register your account online for the SVS Contact Lens Store, any order you place online or in store going forward will be linked to your account and accessible on the My Account> Orders page. If you have any questions on past purchases before your account was registered online, contact our Customer Care Department.
Q.
Is my credit card information secure?
A.
Yes. All credit card information is encrypted and submitted through a secure server. SVS Vision does not store credit card information, per PCI DSS compliance.
Q.
Am I able to create an account if I am not in Acuity logic?
Absolutely! Please visit the Sign In page and click the Forgot Password link. If you need further assistance, please contact our Customer Care Department.
